Midco’s quality coaching department listens to
incoming and outgoing calls.
Associates are scored on call accuracy, information handling and knowledge, professionalism, efficiency, up-selling, and close ratio (maximizing order opportunities).
Monitoring calls serves several purposes:
- Assures that Midco associates are performing up to par when working with your customers.
- Assures you that Midco is a direct extension of your business
- Recognizes those associates that offer quality service to our clients and identifies agents who may need additional training or support.
Midco’s quality coaching department is interactive and provides our clients and our associates with immediate benefits.
Midco has dedicated resources that can help assist your quality and training initiatives. Whether it’s on-site training, curriculum development or quality assurance, Midco Connections is here to help.
