Midco is committed to hiring the best people and providing them the finest training in the industry. Our full-time, experienced training department conducts system universal and client specific new account training. Client specific training is designed with your input to achieve your exact objectives.
At Midco, we never stop training. Team members receive ongoing updates, one-on-one meetings, monthly training sessions and test calls, to ensure they are always performing at peak levels.
Initial inbound call agent training
Midco’s new telephone associate training for full-time is a minimum of 120 hours. Training is a combination of classroom training and taking live calls.
Our program covers the importance of a positive impression and includes tools to handle calls with professionalism and knowledge.
New client training
Each new client is assigned a Midco trainer responsible for creating curriculum for associate training.
Your program is based on your needs, expectations and goals.
Associates learn about your brand, products and services, and must pass tests before working on your business.
Test calls determine if individual associates are ready to support an actual client’s products and services.
Midco works closely with you to ensure that our associates are trained effectively and in a timely manner.
Midco has dedicated resources that can help assist your quality and training initiatives. Whether it’s on-site training, curriculum development or quality assurance, Midco Connections is here to help.