Midco understands that companies are looking for ways of maintaining high levels of customer
satisfaction while reducing costs. With Midco’s Interactive Voice Response, you can continue to
provide excellent customer service – including efficiency, convenience and quick response.
Our IVR services are an excellent tool to capture data instrumental to increasing sales and providing insight to your current customer base while also reducing costs. Who knew that reducing costs could also reduce call times, while improving response times and strengthening customer service? Midco will customize any combination of IVR and live associates that meets your needs and creates the best results for you and your customers.
Midco’s IVR provides self-serve features and routing to live associates when requested. We also provide fully customized reporting options capture and key performance attribute measures necessary to achieving new levels of success.