Name

Company

Title

Telephone

Telephone Ext

Email

Website

Industry (select) Agriculture Apparel Banking Biotechnology Chemicals Communications Consulting Ecommerce Education Electronics Energy Engineering Entertainment Environmental Finance Food & Beverage Government Healthcare Hospitality Insurance Machinery Manufacturing Media Not For Profit Recreation Retail Shipping Technology Telecommunications Transportation Utilities Other

How did you find us? (select) Google Yahoo! Bing/MSN Email promotion Direct Mail News article Tradeshow Referral Other

Shared Services Customer Services
Order Taking
Live Chat
Email Response
Direct Response
Emergency Response
Live Receptionist
Lead Gathering
Conference & Registration
24 Hr Help Desk

Dedicated Services Sales & Customer Appreciation
Customer Care & Retention
Live Chat Sales & Service
Pay-for-Performance Live Chat
Email Response
Direct Response
Technical Support
Agent Assist Sales & Service

Required Languages English
Spanish
French
Other

Approximate Number of Contacts/Month: (select) Unknown 0-500 501-2,500 2,501-5,000 5,001-20,000 20,001-50,000 50,000+

Average Length of Contact: (select) 1-3 mins 3-5 mins 5+ mins

Are you currently using another contact center? (select) Yes, In-house Yes, Outsourced No, But have in the past Never

Anticipated Start Date: (select) Within 2 weeks Within 1 month Within 3 months Over 3 months

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