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Midco Connections is your customer call center.


Customer Service • Orders • Chat • Email • Lead Generation

Legal

Midco has been supporting law firms since 1982, and has developed expertise in developing and using
customized scripts, pick lists, logic branching and computerized answer evaluation.

Our courteous, accent-neutral associates have an accommodating attitude and can act as a professional extension of your law firm 24 hours a day, 365 days a year.

We provide:

  • Full-time, overflow or after-hour support tailored specifically to your firm’s needs, including TV advertising call spikes
  • Customized script to ensure information capture by injury type
  • Data verification to notify callers they may not meet your firm’s current case criteria
  • Fast access to new toll-free numbers and support from knowledgeable telephony professionals
  • Immediate call-by-call data delivery to individual designated by your firm and based on your criteria
  • Urgent caller text dispatch to your cell or pager
  • Automated data import to your case management software
  • Customized reporting for your effective campaign management
  • Low set-up fees and competitive per-minute rates billed on agent talk time only

 

Ready to get started?