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Patrick Foley joined Midco Connections in December 2011 as a Business Development Executive. Pat brings a great deal of call center experience to our organization [...]
Midco delivers in the fourth quarter of 2011
Midco Connections is pleased to report a very strong 4th quarter performance for our clients. Recognizing the holiday rush is a key component for many [...]
Midco Connections partners with Make-A-Wish Foundation of South Dakota
On Thursday, March 1st, Midco will be facilitating calls from individuals who wish to donate airline miles to help children experience a very special wish. [...]
Is Your Company Ready for the Holiday Rush? – November 2011
Fourth quarter is a busy time of year for many businesses – and customer service teams are pushed to the limits. It might be time [...]
Midco Connections Expands – Second Contact Center now open – November 2011
Midco Connections’ second contact center, located in Fargo, North Dakota, opened for business on October 3rd. Understanding our clients and prospects have diverse needs, Midco [...]
Midco Connections – Your Solution for Training and Quality Assurance – April 2011
Take advantage of our dedicated team of trainers to train your staff, trainers, or both. We can even do the training at your site.
Extending Our Reach in 2010 – February 2011
Thank you to all of our clients for making 2010 a phenomenal year!
Service Level Versus Average Speed of Answer – February 2011
Whether it’s your internal contact center or your outsourced contact center, what is the best way to measure performance and use that data to better manage your hiring, staffing, and scheduling to maximum performance and efficiency?
Survey Says! – February 2011
When was the last time you asked your customers how you were doing? Offering a satisfaction survey to customers is a fantastic way to get a true understanding of how your customers perceive your company, your products, your services, or all three.
Maximize Your Outsourcing – February 2011
If you have an in-house call center and outsource calls or you are considering outsourcing some of your calls, one of the most important decisions you have to make is, “How much of your volume should you outsource?”
What’s a Customer Worth? – November 2010
Research has shown that your existing customer base can be your most profitable source of revenue. Below are a couple of books that could give you some ideas on how to incorporate a customer loyalty program within your company marketing strategy.
