Fourth quarter is a busy time of year for many businesses – and customer service teams are pushed to the limits.  It might be time [...]

Midco Connections’ second contact center, located in Fargo, North Dakota, opened for business on October 3rd.  Understanding our clients and prospects have diverse needs, Midco [...]

Take advantage of our dedicated team of trainers to train your staff, trainers, or both. We can even do the training at your site.

Thank you to all of our clients for making 2010 a phenomenal year!

Whether it’s your internal contact center or your outsourced contact center, what is the best way to measure performance and use that data to better manage your hiring, staffing, and scheduling to maximum performance and efficiency?

When was the last time you asked your customers how you were doing? Offering a satisfaction survey to customers is a fantastic way to get a true understanding of how your customers perceive your company, your products, your services, or all three.

If you have an in-house call center and outsource calls or you are considering outsourcing some of your calls, one of the most important decisions you have to make is, “How much of your volume should you outsource?”

Research has shown that your existing customer base can be your most profitable source of revenue. Below are a couple of books that could give you some ideas on how to incorporate a customer loyalty program within your company marketing strategy.

To be competitive in today’s business environment you need access to the latest and greatest technology available. In the past, to be able to afford that technology you had to be a Fortune 500 company, because they were the only ones who had the budget that could afford the capital expenditures to implement that technology. TIMES HAVE CHANGED.